General questions about charges/payments:
Domain name:
Issue description:
Declared country of business:
Subscription/edition type:
Steps taken so far to troubleshoot:
Date and time when charge occurred:
Please provide any billing related email notification messages received from Google.
Additional questions:
Has the customer call their bank to see if there is some sort of block?:
Is the issue reproducible on a different machine, operating system, browser, device, and/or network? (Test using different computers at home or at the local library.)
Date, time, and timezone when issue occurred:
Please provide a screenshot of any billing related email notification messages received from Google.
Please provide legible screenshots displaying the full URL and exact error message/ error condition.
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