Taking A Screenshot
A screenshot is an image of the data displayed on your screen.
To make sure we have all required information, we request that users take full-screen screenshots. This will capture everything currently viewable on the screen, and it should including the issue you're trying to solve (for example, if an error appears when you click something, make sure the error is on screen when you take the screenshot).
Once you have your screenshot saved, either attach it to the email with your support agent or upload it to Google Drive and share the link.
Google explicitly requests full-screen screenshots from us when submitting tickets. Please ensure all of your screenshots cover the entire area of your screen to ensure your support request goes as quickly as possible. Full-screen screenshots are required to verify many different things, including the exact event time, user making changes, URL, error screenshots, and a lot of other important information the user may not realize is important when submitting.
Taking a Screenshot on a Computer
Windows 7 users can use the Snipping Tool to take a screenshot without installing any software. To open the snipping tool, press the windows key and type "Snipping Tool". If you can't find Snipping Tool using the search function, it's located in C:\WINDOWS\system32\SnippingTool.exe. While you have snipping tool open, you can keep it on your taskbar so you won't have to look for it in the future by right clicking it and selecting "Pin to taskbar".
Please remember to capture the entire screen when selecting the snipping area. You can also select Mode > Full-Screen Snip.
Windows 8 and Windows 10 users can press the Windows Key and PrtScn to automatically save a screenshot to Pictures > Screenshots. If you only want to capture part of the screen or just don't want to bother saving a copy of the file, Press Win + Shift + S to open a quick version of the snipping tool. Select the area of the screen you want to capture, and then paste (Ctrl + V) into Gmail, Hangouts, or other supported app.
Mac users can press Command+Shift+3 and a screenshot will be saved to your desktop instantly.
Sometimes the browser page will be longer than what you can see on your screen at once. For convenience, you can use the Full Page Screenshot extension which will capture the entire page.
Taking a Screenshot on a Mobile Device
Instructions for iPhones & iPads can be found here.
You can take a screenshot on most Android phones by briefly holding the Power and Volume Down keys, or on devices with a dedicated Home button, such as older Samsung devices, by holding the Home button and power.
You can take a screenshot on most Windows phones by briefly holding the Power and Volume Up keys.